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TERMS AND CONDITIONS  

1.DEFINITIONS AND SCOPE

1.1 These Terms and Conditions apply to all services provided by Sahm Expertise for Information Technology ("SAHM") including but not limited to enterprise architecture consulting, NORA certification services, digital transformation, and technology implementation services.

1.2 Any deviation from these terms must be explicitly agreed upon in writing by authorized representatives of both parties.

2. PAYMENT TERMS

2.1 Invoices are payable within fourteen (14) calendar days from the invoice date unless otherwise specified in the project agreement.

2.2 For projects exceeding SAR 100,000, the following payment schedule applies:

  • 30% upon contract signing
  • 40% upon delivery of agreed milestones
  • 30% upon project completion and acceptance

2.3 In case of late payment exceeding thirty (30) days, SAHM reserves the right to:

  • Suspend all ongoing services
  • Apply administrative charges as permitted under Saudi commercial regulations
  • Pursue legal remedies for debt recovery

3. SERVICE DELIVERY

3.1 SAHM commits to delivering services according to agreed project timelines and specifications as detailed in the Statement of Work (SOW).

3.2 Any changes to project scope must be documented through a formal change request process and may result in adjusted timelines and fees.

3.3 Client shall provide necessary access, information, and resources required for service delivery within agreed timeframes.

4. INTELLECTUAL PROPERTY

4.1 All deliverables created specifically for the client become client property upon full payment.

4.2 SAHM retains rights to its pre-existing methodologies, frameworks, tools, and generic templates.

4.3 SAHM may reference the engagement for marketing purposes unless restricted by a separate confidentiality agreement.

5. CONFIDENTIALITY

5.1 Both parties agree to maintain strict confidentiality regarding all proprietary information exchanged during the engagement.

5.2 This obligation survives contract termination for a period of three (3) years.

6. WARRANTIES AND LIABILITY

6.1 SAHM warrants that services will be performed with professional skill and care consistent with industry standards.

6.2 SAHM's total liability under any circumstances shall not exceed the total fees paid for the specific services giving rise to the claim.

6.3 Neither party shall be liable for indirect, consequential, or punitive damages.

7. COMPLIANCE WITH SAUDI REGULATIONS

7.1 All services shall comply with relevant Saudi Arabian regulations including but not limited to:

  • NORA framework requirements
  • ZATCA tax regulations
  • NCA cybersecurity standards
  • SDAIA data governance requirements

7.2 VAT and other applicable taxes shall be added to all invoices as per prevailing Saudi tax laws.

7.3 For international transactions, withholding tax obligations remain with the client as per ZATCA regulations.

8. FORCE MAJEURE

8.1 Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control including but not limited to acts of God, government restrictions, or national emergencies.

9. TERMINATION

9.1 Either party may terminate the agreement with thirty (30) days written notice.

9.2 Upon termination, client shall pay for all services rendered up to the termination date.

9.3 Immediate termination may occur in case of material breach not remedied within fifteen (15) days of written notice.

10. CLAIMS AND DISPUTES

10.1 Any claims regarding service quality must be submitted in writing within seven (7) business days of deliverable receipt.

10.2 Parties agree to attempt good faith resolution through direct negotiation before pursuing formal proceedings.

10.3 Disputes shall be resolved through arbitration under the Saudi Center for Commercial Arbitration (SCCA) rules.

11. GOVERNING LAW

11.1 These terms shall be governed by the laws and regulations of the Kingdom of Saudi Arabia.

11.2 The competent courts of Riyadh shall have jurisdiction over any disputes not resolved through arbitration.

12. GENERAL PROVISIONS

12.1 These terms constitute the entire agreement unless superseded by a specific signed contract.

12.2 If any provision is deemed unenforceable, remaining provisions shall continue in full effect.

12.3 All notices must be delivered in writing to registered addresses or official email domains.